Shipping & Returns
Shipping Policy
Thank you for choosing Valeria Swimwear! We strive to provide you with the best possible shopping experience, including fast and reliable shipping. This guide will provide you with important information regarding our shipping policies, delivery times, tracking, and more.
1. Shipping Methods
We offer the following shipping methods:
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Standard Shipping: This method ensures reliable delivery within the estimated timeframe provided during checkout.
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Express Shipping: For those who need their orders delivered urgently, we offer express shipping for faster delivery.
2. Shipping Rates
Shipping rates are determined based on various factors, including package weight, dimensions, destination, and the selected shipping method. The shipping cost will be calculated and displayed during the checkout process, allowing you to review and confirm the total cost before completing your purchase.
3. Delivery Times
The estimated delivery time for each shipping method is as follows:
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Standard Shipping: 5-9 business days
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Express Shipping: 3-4 business days
Please note that delivery times may vary depending on the shipping destination and any unforeseen circumstances, such as weather conditions or customs delays.
4. Tracking Your Order
Once your order has been shipped, we will provide you with a tracking number and a link to track your package online. You can enter the tracking number on our website or the carrier's website to monitor the progress of your shipment.
5. Shipping Restrictions
Please be aware of the following shipping restrictions:
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We currently only offer shipping within Australia, Asia and Europe. We apologize for any inconvenience caused to customers residing outside these areas.
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Some products may have additional shipping restrictions due to their nature, size, or weight. Such restrictions will be clearly stated on the product page.
6. Order Processing Time
We strive to process and ship orders as quickly as possible. Orders are typically processed within 1-2 business days from the time of purchase. Please note that processing time may be longer during peak seasons or promotional periods.
7. Shipping Notifications
To keep you informed about your order's progress, we will send you email notifications at key stages of the shipping process, including order confirmation, shipment notification with tracking details, and delivery confirmation.
8. Order Modifications and Cancellations
If you need to make any changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be modified or canceled.
9. Shipping Customer Support
If you have any questions or concerns regarding your shipment, our dedicated customer support team is available to assist you. Please contact us via mail at valeriaswimwear@gmail.com
We hope this shipping information guide has provided you with the necessary details regarding our shipping policies and procedures. If you have any further questions or require additional assistance, please don't hesitate to reach out to our customer support team.
Thank you for choosing us, and we appreciate your purchase
Return & Exchange Policy
I hope you are happy with your beautiful purchase!But if for any reason you are not satisfied with your order or requiere a size exchange, I will happily assist you with a return, exchange or credit note.
You can return all undamaged items with original packaging, tags and hygiene liners intact,
within 10 days of receipt.Valeria Swimwear reserves the right to deny unauthorised returns that do not meet or follow our return policy and procedures. Please see the Size Guide when placing an order to prevent sizing mistakes. In the rare event that you receive an imperfect item, I will replace your purchase complitely free of charge.
How to make a return or exchange:
1. Contact valeriaswimwear@gmail.com with your order number
2. Share your desired size exchange or reasons for return (including pictures in case of a qua-
lity defect)
3. I will provide you with a store credit note or exchange.
Once I will receive you parcel, I will process your request and send you an email confirmation.